| | De organisatie & afdeling | | The Mercedes-Benz Customer Assistance Center Maastricht (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz customers. More than 45 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC and external parties. | | | De speelruimte | The Mercedes-Benz Service 24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer's native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
Your tasks: You answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can't be solved by telephone, the employee contacts the nearest dealer who will send out a technician. You follow up and coordinate the case and keep the customer update. The philosophy is to ensure the customer is mobile again as quickly as possible. | | | De juiste man of vrouw? | Who are you?
- Higher vocational education
- Fluent in Italian and very good English
- Good written and verbal skills
- Advanced negotiation skills
- Computer literacy
- Knowledge of Italian culture and geography
- Experience in customer care
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate on high volume
- Open to relocate to the area of Maastricht, The Netherlands
- This is a role for 35 or 40 hours with shift work. You will work 2-3 night shifts and 1-2 weekend days in this four weeks planning. The shift pattern stays the same, so you exactly know for the future which days you are off.
| | | Wat bieden wij? | Learning
You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy at the market who will train you on the markt specific procedures and the communication standards.
Extra Benefits (Employment Conditions)- Don’t worry if the purse strings are a little tight! We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. Three weeks of training is, of course, paid for.
- It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.
- The initial salary for this Customer Service Representative is € 2693 gross/month, 40 hours a week, Monday-Sunday 24/7. On top of that you get shift allowance for working late and night shifts and during weekends!
- Collective health insurance at discounted rates, self-development opportunities, company bonus (variable payment) and a non contributory pension plan are just some of the secondary benefits of working with us.
Location
Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.
Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
| | | Kennismaken? | Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the apply button to upload your CV and motivation letter in English. When applying, we will ask you to do an online test, a first opportunity to show us your skills.
For data privacy reasons we do not handle any applications sent by email. | |
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